The quality of a product or service is the fitness of that product or service for meeting or exceeding its intended use as required by the customer. In this this course the students will be introduced to the various philosophies for attaining quality in production of goods and services for consumers as wll as the methods and techniques needed for achieving the targeted. quality levels. Topics to be covered will include: Quality Control and Total Quality Management; Various management philosophies and their effects on quality; Practices, tools and standards employed in Quality Management; Graphical Methods of data presentation and quality improvement; Statistcal Process Control (SPC) and Control Charts; Control Charts for Attributes; Process Capability Analysis; Acceptance Sampling Plans; Reliability; and Quality in Service Sector.
- Teacher: Haluk Balkan